DL
Didi L
1 reviews | Active since Sept 2019
20 Dec 2023, 11:12
ABSA Activate
There is nothing as frustrating as ABSA Activate. For two weeks i have been sending emails asking for cross border letter and requesting my updates on my profile. All you get is the automated replies giving you the reference. It ends there. A friend of mine recently moved to a different insurer because of the same thing. I am giving it one because there's no zero
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Absa's replyOfficial
20 Dec 2023, 14:27Dear Didi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply20 Dec 2023, 14:27
Official
Dear Didi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care