ABSA - ACTIONLINE - NO ACTION

The response is shocking from all their helplines , private banking etc. I requested in February my accounts be closed when i moved my bond. They were not. In August i was called by a collection agency saying i had been handed over due to money owed from interest on my non-active supposedly closed account. No statements , no call , nothing. I paid the outstanding immediately as i cannot afford to be listed or have credit issues. I then sent the request again with the proof to request someone close the account and confirm in writing. No response in February and after 8 mails to all 3 of their so called HELP and ACTIONS lines. NO HELP. NO ACTION. If i ran my business like that i wouldnt have a business.