Absa action line out of Action

I reported that my account was debited when I tried to withdraw money from an atm overseas but because I requested more than my limit the atm did not dispensed but the amount was deducted. Here is the email sent to action line at absa. <br> Hi<br> <br> I tried to withdraw 2000 Saudi riyaals in Saudi Arabia today.<br> <br> The first time I entered 2000 Saudi riyals but the atm did not<br> dispensed the 2000 Saudi riyals<br> <br> And then I tried the second time with 800 Saudi riyaals and it<br> dispensed 800 Saudi riyaals as requested.<br> <br> When I checked my online statement this account number 919***X395 has<br> been deducted twice.<br> <br> The first been R8293.48 plus R50 withdrawal fee and the second amount<br> of R3317.39 plus R50 withdrawal fee.<br> <br> My limit on the card is R4000.<br> <br> Kindly assist.<br> <br> Thank you.<br> <br> This email was sent on the 22 Dec 2015. <br> The response I get was did anyone respond to your query. <br> Then I resent the same email to say we have hi volume of emails.i returned and went to the absa branch in florida who said they'd will call me but no one called and when I tried to call they regina say I'm calling you just now. <br>