DT
Daphney T
1 reviews | Active since Aug 2016
13 Nov 2023, 12:43
Absa acting like bullies refusing to cancel credit life policies
I have been requesting Absa for long time to cancel the credit life policy on my credit card. I don't know what needs to happen in order for this to happen. This is just unacceptable.
I also requested this to be cancelled on my personal and they refuse! I took out this personal loan while self employed but one of the requirements that Absa forces down my throat before allowing me to cancel the credit life cover is that the policy I cede to them should have a retrenchment cover...how does that make sense?
Helpful (0)
Replies (2)0
Replies (2)Absa's replyOfficial
13 Nov 2023, 14:43Dear Daphney
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply13 Nov 2023, 14:43
Official
Dear Daphney
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's replyOfficial
13 Nov 2023, 14:45Dear Daphney
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply13 Nov 2023, 14:45
Official
Dear Daphney
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2.
Kind regards,
Vanessa Crowe
Group Customer Care
