BT
Brendan T
1 reviews | Active since Nov 2012
26 Feb 2025, 16:22
ABSA acknowledges i have a home loan but will not allow me to view it on my account.
Trying to see my homeloan after signing up with ABSA, seems they cannot show me my own homeloan account, now i must go to branches and jump through hoops. Phone me asap to sort this out what a sh%t experience so far.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
26 Feb 2025, 16:39Dear Brendan
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***6.
Regards
Pravesh Bejay
Customer Value Management
Absa's reply26 Feb 2025, 16:39
Official
Dear Brendan
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***6.
Regards
Pravesh Bejay
Customer Value Management
BT
Brendan T's updateReviewer Update
27 Feb 2025, 16:24I have responded on your email saying the issue is not resolved, yet you closed it on the ABSA side anyways.. Please read my response and give decent feedback.
BT
Brendan T's update27 Feb 2025, 16:24
Reviewer Update
I have responded on your email saying the issue is not resolved, yet you closed it on the ABSA side anyways.. Please read my response and give decent feedback.
BT
Brendan T's updateReviewer Update
28 Feb 2025, 17:56Still investigating further, how complicated is this request that i'm onto the third ABSA representative, and it sounds like the investigation is starting from scratch, pathetic service levels for what should be a very easy problem to solve. If this is how ABSA is going to handle things maybe i must move to another bank!!!
For anyone reading this considering taking out a home loan with ABSA rather do not, pathetic service.
Last warning.
For anyone reading this considering taking out a home loan with ABSA rather do not, pathetic service.
Last warning.
BT
Brendan T's update28 Feb 2025, 17:56
Reviewer Update
Still investigating further, how complicated is this request that i'm onto the third ABSA representative, and it sounds like the investigation is starting from scratch, pathetic service levels for what should be a very easy problem to solve. If this is how ABSA is going to handle things maybe i must move to another bank!!!
For anyone reading this considering taking out a home loan with ABSA rather do not, pathetic service.
Last warning.
For anyone reading this considering taking out a home loan with ABSA rather do not, pathetic service.
Last warning.
BT
Brendan T's updateReviewer Update
03 Mar 2025, 09:28I appreciate that, but why is it taking so long? The time it took you to type out the above message could have been a phone call with me discussing a way forward? Is something unclear? Is this a difficult problem to solve? Because from where i am sitting i just wanna see my home loan account on my ABSA profile. One would not think this would be difficult.
BT
Brendan T's update03 Mar 2025, 09:28
Reviewer Update
I appreciate that, but why is it taking so long? The time it took you to type out the above message could have been a phone call with me discussing a way forward? Is something unclear? Is this a difficult problem to solve? Because from where i am sitting i just wanna see my home loan account on my ABSA profile. One would not think this would be difficult.
BT
Brendan T's updateReviewer Update
05 Mar 2025, 14:31Tick Tock - Today, Tomorrow, Next week, Next month....
Is this ABSA's new slogan?
How much more time do you need?
If i get this solved before you will you resign due to incompetence @Russell?
Is this ABSA's new slogan?
How much more time do you need?
If i get this solved before you will you resign due to incompetence @Russell?
BT
Brendan T's update05 Mar 2025, 14:31
Reviewer Update
Tick Tock - Today, Tomorrow, Next week, Next month....
Is this ABSA's new slogan?
How much more time do you need?
If i get this solved before you will you resign due to incompetence @Russell?
Is this ABSA's new slogan?
How much more time do you need?
If i get this solved before you will you resign due to incompetence @Russell?