Absa & Ackermans don't respect us

Morning.

On the 9th of March 2018, I went to withdraw a "cashsend from ackermans" at vanderbijlpark Absa atm. The cash was R2500 in total, & my friend had sent two different transactions because he was told R1500 was the Maximum per transactions. The 1st R1500 came out BUT the R1000 brought out a receipt stating:"THE TRANSACTION WAS UNSUCCESSFUL AND WILL BE REVERSED AUTOMATICALLY". Today is the 29th, and I'm writing this with disappointment in me as there hasn't been any form of help from both companies though I had been to the bank 4 times to query without any win. On the other side, My friend who lives just over 65kms from town has done the same too over 3 times without any win. This is a HUGE disappointment from two big companies we've entrusted with our money for over decades. I plead with you HELLO PETER to please intervene in resolving the matter. This morning my friend went to the Tzaneen crossing Ackermans where I was put on the phone with a lady who told "there's NOTHING I CAN DO". What manner of customer service is this? One's life could be dependent on that money for survival & someone is sitting behind their desk saying "there's nothing I can do" ease help. You are my last hope. Regards, Headger Waldo