ABSA Accounts Closure - No service from ABSA

I have a cheque and ct card account with ABSA which I want to close. Two branches could not assist; I lodged a complaint telephonically and received an email on 4 April stating: 1. Your case will be forwarded to a consultant, who will contact you within 8 business hours. 2. I will provide you with feedback as to the progress on your complaint in at least five working days.

On 10 April I recieved an email from another consultant stating: 1. I will provide you with feedback as to the progress on your case in at least 2 to 3 working days.

Up to date, despite my follow up emails, I have not received ANY feedback/help from ABSA except to inform me my cheque account is no R101.80 in arrears.

This is really the worst service ever!!