ABSA ACCOUNT SECURITY POOR POOR POOR!

ABSA's security is POOR. Backend and physical. Been experiencing breaches on my accounts for almost 5 years now and to ABSA I think this is a joke. I eventually decided to go and request physical statement printouts at the bank(trying to retrieve from about 2019 - pre covid but apparently that's not available) but they were only able to go back to 2022 (across 4 accounts and the cost per page at Absa is so expensive it seems like a joke!). The reading experience is painful to say the least. There's a unscheduled payments on the daily account that were queried and reversed first ....and I was charged for that(R40 per transaction) Then case logged and due process followed as these are now dating back a while. Case was "resolved and closed" 2*** . These however persist 'til today and no resolution despite a new query been lodged since last November - ^Months and counting and someone's till not doing their job and Im bleeding money. Credit Card went from positive balance to somehow owing the back was cleaned out at some point - we are still trying to figure out how. Unknown Email address attached to profile , unknown internet profile linked. Investment account accessed and hard cash withdrawn (at a different province) Case closed and Still no feedback as to what really happened here. Someone walked into the bank and posed as me and the bank doesn't have the decency to tell me how - security checks ? Fingerprint? cameras? Pinpad and card withdrawal? ID and driver's licence? The experience hasn't been great and the effort has been pathetic in trying to resolve any of these even though they have my money in their possession. I'm still waiting to get the Pre-COVID period breakdown would the best point to start. Its difficult NOT to wonder... ^6 Months reported and counting. Every month same debits still going off. Next week expecting the same thing.