ABSA account on HOLD

I received a lump sum from GEPF on the 27th Sept for my life partner who had died on duty. I withdrew R20000 on the day & the next R20000. I booked for me to withdraw the balance of the money in the account as the account I’m using is a very old account and I can’t transact on it except just withdraw, so I wanted to move the money to another Bank. When I got to ABSA Mall of Africa I was told the is a hold on the account and I can’t withdraw the money.

The branch manager advised that she will send an email to Risk to take off the hold. I called the Branch on the 3rd of Oct wanting feedback only to be told that they are still waiting a response. I called again yesterday on the 10th of Oct 7 times to no avail, no one picked up the line.

I am frustrated & fed up as I have money that I have no access to. Right now all I want is for ABSA to close that account and give me all my money. I’m happy to take my money elsewhere.