NM
Nikita M
1 reviews | Active since Nov 2019
25 Nov 2019, 18:16
Absa account is overline
Account is overline massage after payment made over a day and one can't do anything or use the money in the credit card this is very bad, had to skip work as i couldn't put petrol in the morning
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Absa's replyOfficial
26 Nov 2019, 11:04Dear Nikita
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply26 Nov 2019, 11:04
Official
Dear Nikita
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management