KM
Koketso M

1 reviews | Active since Apr 2018

30 Oct 2018, 15:37

Absa Account Frozen

I opend an account online and submitted all the required documents. To my suprise, my account was frozen and now I can't access my money. How the hell am I supposed to pay my bills.

I re-submitted the docs today (2018/10/30) and my account is still frozen. The lady who was helping me at the bank doesn't have an idea when will my account be active again.

This is absolutely ridiculous. how am I supposed to feed myself & family? How will I get to work?

Once the unfreeze my account..........I'ts goodbye to them.

How can you freeze my account without any form of communication?

0
Replies (1)
Absa
Absa's reply31 Oct 2018, 11:03
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your correct ID number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette