B
Boingotlo
1 reviews | Active since Mar 2021
17 Nov 2022, 15:34
ABSA Account
I’m so disappointed in ABSA, I was considering leaving my bank to ABsA. I opened an account with Absa about 2 weeks back and I submitted my ID and proof of res in the branch. I was told that I need to deposit money to activate the account and I did. About 3 days later I tried using my card, cash send and airtime purchase but it all declined. I called their contact center and the lady said I’m not FICA compliant and would need to go back to the branch to submit my ID. I submitted everything when opening an account and now I should go back? Anyway, I went back again today,17/11/2022, with my ID and consultant told me she would call tomorrow and give me feedback as she sent an email to their FICA dept. What a tiring process for a mere acc,as soon as I get my money back,I’m definitely closing the account
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Absa's replyOfficial
18 Nov 2022, 10:20Dear Boingotlo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply18 Nov 2022, 10:20
Official
Dear Boingotlo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Best regards,