ABSA accommodates/protects **********!!

I have a Absa savings account for my son. Acc name: LTC Bethwana Acc number: ***.On the 26/9/15 I made an ATM transfer of R8000 from my son's account to what turns out to be a ******** account. ******* has ABSA account as well. ******* sent what turns out to be a **** contract.When I went to the ABSA Fourways Mall branch to report and reverse the transaction, they told me they can only freeze the account&amp