ABSA: Abysmal Banking Service All-round

I originally posted this on the 17th of November 2018 and got the generic "Someone will call you with a solution" blah blah blah.

Since then no one has called or emailed me to discuss or rectify this.

I will post the original complaint below for clarity:

Recently i was charged an insane amount of money by Absa for the retrieval of archived statements from my account.

I had to go as far back as possible to get statements for a maintenance claim and once all was said and done i noticed a crazy charge of R421.59 odd on my account for "Internet Banking" (Also since this was technically an admin fee, I got no notification of this via SMS or anything which was crazy for this amount of money)

After contacting customer service to see what the problem was, i was emailed that this was the fee for the archived statements i had downloaded. This wasn't going to a branch and getting a teller to print it for me and costing you labor, it was clicking one button to download a document that is a handful of Kilobytes on your servers, these were not even stamped so they weren't even certified at least.

In any case, i responded to Lisle Gray who had told me that these were for the statements by asking questions about the charge which got a very textbook answer of "You signed for these charges when you started your account" (13 years ago at that).

So i went to check in the pricing guide if this was the case and i did in fact see that you are charged R7.06 per statement, but considering that i only downloaded 24 months of statements, my charge worked out to about R17.50 per statement. I would have had to download 60 months worth of statements if i was charged the normal fee!

I concede that there was a charge for the forms however, i should only have been charged a maximum of R169.44 for the lot of them.

I expect a refund of the overcharge ASAP.

I then posted a follow up message on the 5th of January of this year saying that, still, nobody had contacted me at all.

I demand a response and the refund as stated.

I am already going to leave Absa because of their **** practices and hidden costs.