ABSA: Abysmal Banking Atrocious Service

I received an e-mail regarding my monthly account statement supposedly from Absa. As the format of the e-mail differed from that normally received, I forwarded it to Absa Actionline on 26 Aug 2021, and requested them to state whether the e-mail was genuine. On 31 August 2021, I resent my e-mail and did so again on 3 Sept 2021. Neither of these e-mails elicited an acknowledgement of receipt or the courtesy of a reply. I had specifically not directed my query to Absa's ***** section, as experience has taught me that this section no longer acknowledges receipt of e-mails. Now it appears that Absa (IN)Actionline is following suit, Phishing is a constant problem for bank customers, but this problem is made so much worse when banks lack the courtesy to reply to queries. I have been a customer of Absa for over 40 years and perhaps the time has arrived to make a change.