ABSA abuses pensioners

My mother is 85 years old and has had a credit card with ABSA for over 50 years.

Suddenly ABSA has just stopped sending her her statements. This means that EVERY SINGLE MONTH she is unsure of what to pay and does not know how much she owes. She is also unable to check that the transactions were correct, opening herself up to possible ***** on her card.

To find out what she owes each month, she has to call ABSA Card Division. This is a shambles. First she has to wait forever to speak to a consultant who is then usually unable to check her balance. She is then transferred to another consultant who ALWAYS just tells her the minimum balance she has to pay. Then she has to ask again for the full balance and answer all sorts of stupid and invasive questions. Typically she is also charged interest. All she wants is a monthly statement in the mail! Why is this so difficult?

My mother is 85. She does not own a computer. She does not know how to use the internet. She HATES this system and it causes her a GREAT DEAL of stress every month.

Nobody seems to be able to sort it out.