ABSA - Absolutely Shocking Customer Service

Being a self-employed ABSA client for approximately 16 years to date, the logistics of payment from my clients changed, and proportionately I called ABSA Bank to change my bond payment dates, as I am now paying late due to my receiving payment later than the first of each month, which will adversely affect my credit record. I called the ABSA Home loans to change my debit order date, I was then informed that I have to complete my FICA verification process before my debit order date can be amended, I could not understand the relevance, but nevertheless I comp**** with the request. Being a joint bond I emailed copies of both my spouse and my ID's including proof of residence, which I did on a FICA verification some years ago. I then received a follow-up email from ABSA FICA Dept. requesting proof residence for my spouse as well and for the new card ID's. I responded to inform that my spouse is a housewife and therefore does not any expenses on her name, and I only have my green ID's on copy, which was forwarded to ABSA accordingly. ABSA FICA now insists on a copies of our card ID's, meaning that we must now incur time and expenses to have copies of the ID cards made for ABSA FICA. Being a client of ABSA for more than 30 years, I find this surprising unacceptable on the part of ABSA, as our ID numbers on the green ID to that of the id card are the same and have been on record with ABSA for since taking out our home loan in excess of 16 years ago. “Absolutely Shocking Customer Service on the part of ABSA”