SK
Sarel K

1 reviews | Active since Nov 2015

10 Feb 2020, 06:08

ABSA (Absolutely Bad Service Around)

I have been an ABSA bank account holder for many years and have even promoted some of their products to friends and family. However during the last month I have had the most irretating, frustrating and downright bad experience with this bank. I have been to the so called bank's branches at least 5 times to try to sort out my internet and cell phone banking. This has been building up to this point for a couple of months now culminating in this. Without rime or reason my I cannot access my account. They lock or block my account without any explanation. When I go to a branch I have to stand in queues for hours on end. When I ask the consultant what the problem is I get all sorts of vague answers. The bank advertise all the glamor of banking with them. This us utter nonsense!!!!!!!!!! It has cost me alot of money and time standing in the que not to mention business. ABSA the most frustrating and irretating banking institution there is. I will never again promote this poor bank to anyone else. It is clear that they do not care about the ordinary nery people. I will be closing my account and find a bank that cares about my financial needs. You truly give meaning to your name ABSA (Absolutely Bad Service Around).

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Replies (1)
Absa
Absa's reply10 Feb 2020, 10:42
Official
Dear Sarel, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd