Absa - Absalutely poor service

I have phoned Absa private bank to speak to my personal banker. After waiting endlessly the lady that answered the phone said that she will not be able to put me through to my private banker. The number I phoned was the number supp**** to me on the letter introducing my new banker. She said that she will get him to phone me back. Well, I have been waiting now for I don't know how long. I think this is why Absa is always at the bottom of the list when looking at banking service in SA.