Absa ABSAlutely ***********!!!

I had a ********** transaction run off my account on the 5th of July 2020. I received an SMS from ABSA and selected option 2 - ********** transaction. I received a call from ABSA's ***** dept and was advised that I had 60 days to reverse the transaction by going into the bank. I called Absa's customer care this morning as I was under the impression that I had 60 days to go into the bank and perform a reversal - after being transferred several times - I spoke to an arrogant Nkele (not her real name) and was very rudely told that I had 40 days and NOT 60 days to reverse the transaction. My only option now is for Absa to conduct an investigation and stop my debit card - I will then need to go into the bank and get a new one. I explained to Nkele that this was not acceptable as I was told that I had 60 days to reverse the transaction and she was extremely rude and did not want to listen or empathize with me. I told her I was not in a position to have my card stopped, I was informed incorrectly by her dept that I had 60 days to perform a reversal and that I need to be assisted. She very rudely repeated the same story, I asked her for contact details such as her email addy to assist me going forward as I would need to first obtain a new card then stop my existing one, She said they are not allowed to give out information. I asked for her surname at least she said she was again not able to give out that type of information. I have been banking with Absa for more than 10 years and am disgusted by its customer care and service. I would think that given the current Covid - 19 situation, it would be amenable to assisting their clients telephonically as best it can! It is for reasons such as these that more and more clients are shopping around for competent banks. I will no doubt be doing the same!