Absa absa absa any recommendations for a new Bank ?

I am not going to name and shame ,but Absa once again you let me down this was your response to my original enquiry: My name is B****** H******** and I will be your dedicated contact person for this matter. Your concerns are very important to us and I will immediately investigate the matter for you and provide you with update or feedback by no later than end of day 8 September 2020 Then your second reply : Good Day H

We refer to your complaint with reference number C-***0. I am currently investigating your complaint and will contact you on or before the 2020/09/09 8:23 AM with further feedback.

Yours Sincerely B Hi B hope you are well ,I just waited for your call but I am off to be now as I worked night shift and stayed awake not to miss your call . Kind regards Mr H