Absa absa absa

Yoh. What can I say, absa clearly doesn’t take after Barclays Uk when it comes to service! I recently dealt with Tina and Bonnie from absa Kenilworth Cape Town regarding charges on my account, the one charge was resolved but the other one from early 2017 wasn’t. I had to go and collect my virgin credit card yesterday and waited about an hour and half to fetch it! Everyone in the q saying absa is so slow compared to other banks. I happened to bump into Tina and asked for feedback on the charges dated to early 2017 on my cheque account but she said she has spoken to me and resolved everything, now I don’t want to make a fuss on the spot but the fact that someone can lie to me face makes me so angry she said she would call me back with feedback once she had gone through all my bank statements. Still nothing. The first time I spoke to client services I had to fight my case as they both didn’t want to listen to me, guess what!? I was right and the R100 overdraft fee was refunded to me (the overdraft that I don’t have!) Then another customer asked to see the branch manager the client care Q was going out of the door and no one was interested that clients were waiting so long. We then got pushed back and toward to quick service finally they decided to let the tellers assist us. Upon collecting my credit card I told them About a problem with my cheque card it often doesn’t work and have to make an alternative arrangement to pay, i was then told I would need to pay, for their faulty chip! Also I noticed I haven’t been receiving charges statements since October, why is this? I have intenret bank charges coming off my account and no clue what this is for. The call Center is useless and no one replies to emails. It’s clear to me you need some more staff as you guys cannot coap with your customers. I wish it was easy to swap banks as otherwise I would be elsewhere. The fact that we are paying you to spend our own money and you provide us with such a shocking unfriendly service is beyond me. The last time I had a complaint the lady who rep**** to me on hello peter called me three weeks later and was incredibly rude and did not let me finish, this issue was resolved with compensation however I feel the service overall is still lacking from Absa