HS
Hendrik S
1 reviews | Active since Dec 2015
28 Jan 2020, 16:46
Absa
I had absa personal loan. Paid of before end of term. Tried to get close account. On phone for 36 minutes on 27 Jan. Promised me a termination letter. Received email from ABSA mentioning a cancelation letter attached. Nothing attached. Request it again. Same story. No attachment. Request again. No reaction. Went to branch om 28. Again 21 minutes on line. Eventually line went dead. In mean time I pay R486 monthly for credit life. BLABSA has me by short hair. I am paying R486 for R0 outstanding. Bit expensive!
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Absa's replyOfficial
29 Jan 2020, 10:24Dear Hendrik, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply29 Jan 2020, 10:24
Official
Dear Hendrik, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd