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carol M
1 reviews | Active since Dec 2019
15 Dec 2019, 11:01
ABSA
Bad service consultant at ABSA Masechaba Matsoho I pay insurance at ABSA but my geyser had a problem they came to fix it last year I paid access , Last week they fixed it again I paid R680 access, now I called they telling me I am going to pay again why am I paying insurance while they told me is suppose to be 5 years warranty .Masechaba sounded that its okay i must just pay
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Absa's replyOfficial
17 Dec 2019, 14:26Dear carol mawasha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply17 Dec 2019, 14:26
Official
Dear carol mawasha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care