***** Absa

To Whom It May Concern

A credit card with the following number (************9000) was issued to me and I told the courier company it wasn’t mine and they apparently informed the bank of this. I then saw the card was linked to my internet banking app and immediately contacted the bank.

I spoke to the bank so many times I honestly can’t tell you and then on the 27th of January they made me pay a cancellation fee (R199.00) for a card which is not mine and I don't own and I also never took receipt of. The cancellation fee was deducted from my cheque account just like that.

I thought this would be the end of this saga but to my disappoint it is not.

On the 27th of February I see an amount go off my cheque account for R115.62 so I start phoning the bank again to find out this is for bank charges for a card (************9000) I don't own and never have.

Since then I have been in the bank, spoken to such a lot of consultants and had 5 people look into my complaint.

Today (23 March 2026) at 14:33 I receive the following sms: “Absa: We are unable to proceed with your ***** case without receipt of a police case & Affidavit and id copy For an update, call ***/ or ***.”

So I have now been to the police station and they won't open a case as they want to know who committed the *****. The police officer wrote below my write up but this is not good enough for the bank. I have sent them all the paper work I received from the bank.

Today 24 March I receive a phone call from Kamogelo at 11:21 telling me to send her the documents directly which I did while on the phone with her. She has now told me I must go back to the police station and open a case of ***** against Absa otherwise she is not able to assist me if she doesn't have a case number. What company tells you to lay a ***** case against them?

Regards Olivia Viglatzis