Absa a waste of time

For being such a big well known bank in South Africa... I haven't used my account in a few months. Have starting a new job and once again use my account for my salary to go in ABSA decides to put my account on hold, when taking the outstanding service fees the minute my salary goes in Friday morning they still have my account on hold. I than go into a branch in Fordsburg. The lady helps me for almost an hour not getting my online banking to work but confirmed my account is right and I can draw from a atm. I had to rush back to work thinking I would draw and go Saturday back to a branch and have my online banking fixed. Leave work Friday get home tell the family let's go for supper come to find out I can't draw it says contact my branch, having to break my promise to my 5yr old daughter no mall and no ocean basket tonight. I than go to the Absa branch this morning Saturday pass 9am got service at pass 10am got helped for over an hour till they closed doors for business just to be sent to 2 consultants where 1 says account seems to be right and I can draw at atm than sends me to another lady to get my app working. The 2nd lady helps as much as she can than tells be I can't draw nor use my account nor can I draw from over a counter or atm cause my account is now blocked and she is so sorry but I can only have it fixed on Monday when that call centre office is open only they can do it as a branch can't do anything now. So why have a branches if a call centre has the only rights to unblock my account. So being month end I can't pay bills can't see to my family can't provide food for my kids to eat this weekend all thanks to a bank that is well known to everyone ABSA... Thank you so much for not helping your clients and putting us in situations. Your staff needs proper system training and how can they not have clearance to open an account. But you as a big bank Absa quick to call clients when a service fee missed or there a minus on your clients account now when our own money can't be accessed and the big bosses of Absa sleeping peaceful and stress free when their clients sleep stressful and hungry and in the dark. Not everyone has money saved under their beds that's why we trust in banks.... Really thinking of taking my business to FNB or one of the other big banks of South Africa . That can give us proper service