ABSA, a useless bank that lies!

A banker in the Brooklyn Mall branch could not change my ABSA account to a Premium Banking account as their system was "broken" (for about 2 weeks). So I decided to try and use the Premium Banking telephone line. BIG MISTAKE!! I was put in touch with a "Premium Banker" and went through the entire process of upgrading my account and I was told that I should await a call from the courier company to provide a delivery address for my card. That was THREE WEEKS AGO! Today I decided to follow up and I got in touch with Premium Banking again (8 times today). Each time I was either put through to a new Banker and each time I was told "I will phone you back in 10 minutes.", this NEVER happened. I had to phone back myself and try again! The issue is still not resolved! Having been an ABSA client for over 15 years I am shocked and extremely disappointed! I have requested the recordings of the calls that I made three weeks ago and have heard nothing since! ABSA is terrible!