KN
Kigan N

1 reviews | Active since Nov 2023

04 May 2023, 16:01

ABSA - A TOTAL ******* - HIGH FEES

As an Absa customer, and a pensioner, they have been ripping me off with their high fees from fees of R115 to R279 and more per month. Absa service levels have gone bad to worse, since inception. My profile is ALWAYS blocked, and I have to beg these idiots to unblock/reset the profile. The staff are very afraid of the Management and do not want to connect you to their management, always making it seem difficult, stating that their management are not available. I tried calling them seven times today and every time I was disconnected. The operator that answered said she does not care. The action line staff are not willing to provide timeous feedback in time to clients. This is a bank ****ming individual with unnecessary high fees.

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Replies (1)
Absa
Absa's reply04 May 2023, 16:05
Official
Dear Terrance Naidoo

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe