TG
Tracy G
1 reviews | Active since Jun 2020
28 Jun 2020, 22:27
Absa a total disappointment
I am very disappointed with the service am receiving from Absa vehicle finance, I deposited money into my account so that my monthly installment could be reduced but still no help I have been calling every week with no success it's such a disappointment for such a big bank to fail to help a customer in such a small matter, I have even complained in their complaints department with no luck also they are useless cause even now am still left to pay the usual amount instead of a recalculated new amount am so frustrated with their service.
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Replies (2)
Absa's replyOfficial
29 Jun 2020, 09:59Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply29 Jun 2020, 09:59
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
TG
Tracy G's updateReviewer Update
01 Jul 2020, 14:27Thank you so much for your help hellopeter at last my problem with absa vehicle finance was solved, it's sorted now. My monthly installment has been reduced and am happy about that.
TG
Tracy G's update01 Jul 2020, 14:27
Reviewer Update
Thank you so much for your help hellopeter at last my problem with absa vehicle finance was solved, it's sorted now. My monthly installment has been reduced and am happy about that.