EK
Eugene K

1 reviews | Active since Jun 2014

30 May 2022, 14:29

Absa, a special kind of stupid

I app**** for payment relief on my home loan during covid (april 2020) as our company shut it's doors. After endless hassles with Absa (got all mails and hellopeter reviews) they finally put me on the 6 month relief plan where you pay half of your monthly installment. They would not help me with my vehicle finance, apparently you must be dead before they do, so I settled the outstanding amount on the vehicle out of frustration of dealing with crabsa retards( Wesbank was happy to help me with my other vehicle no questions asked). I made all of the payments as agreed with absa on my home loan. Anyway forward two years and 1 month later and I app**** for credit only to get told it is not successful due to my credit score/rating showing non payment of accounts. Upon further inspection I came to realize that once again the *********** mother f7dken oompa loompas at crabsa managed to miraculously list me as a non payer for wait for it ----------:( 18 F&R&$&*EN months. Now CRABSA how does one not pay for 18 months from march 2020 to august 2021 according to the credit report and still own the house that according to you have not been paid for in 18 months. Get this sorted or I will be taking all my business elsewhere.

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Replies (1)
Absa
Absa's reply30 May 2022, 15:20
Official
Dear Eugene wolfaardt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw