SL
Sydney L
1 reviews | Active since Sept 2020
08 Feb 2022, 12:46
Absa a **** and *****
This bank is a ****. Not only it charges people ridiculous charges but now they have resorted to the new low of locking your App if they don't find money in your account. What happened to taking their charges when money comes in like other banks. I'm moving to other alternative banks instead of this ****.
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Replies (2)
Absa's replyOfficial
08 Feb 2022, 15:08 Dear Sydney Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply08 Feb 2022, 15:08
Official
Dear Sydney Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
SL
Sydney L's updateReviewer Update
09 Feb 2022, 01:10Absa put itself ahead of its customers. There's absolutely no reason why they could lock your App for a simple reason that there are no funds in your account in order for them to charge administration fees. I mean they still charge you when money comes in despite locking your App. They cause an inconvenience of you going to the branch even if you had not planned to do so. It's even worse when you are in the rural areas and want to conduct banking activities because you end up going through so much because of less than R200. This bank is a **** and their systems are made to serve them over their clients. I will be moving my salary elsewhere soon.
SL
Sydney L's update09 Feb 2022, 01:10
Reviewer Update
Absa put itself ahead of its customers. There's absolutely no reason why they could lock your App for a simple reason that there are no funds in your account in order for them to charge administration fees. I mean they still charge you when money comes in despite locking your App. They cause an inconvenience of you going to the branch even if you had not planned to do so. It's even worse when you are in the rural areas and want to conduct banking activities because you end up going through so much because of less than R200. This bank is a **** and their systems are made to serve them over their clients. I will be moving my salary elsewhere soon.