GW
George W
1 reviews | Active since Aug 2009
08 Dec 2024, 07:44
ABSA a no go bank
Customer service at ABSA is pretty close to zero, while the assistance is average at best, the results are dismal. 10 days and counting for a pretty simple request, still nothing but messages saying how much they care.
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Replies (2)GW
George W's updateReviewer Update
09 Dec 2024, 07:48I received a reply from ABSA after my request, being that I was unable to transact on my account, account shows the money bet says R0.00 available to transact. The reply was incredulous and as follows. Please be advised that you need to contact our ***** department, followed by the contact details. This is beyond ***********.
GW
George W's update09 Dec 2024, 07:48
Reviewer Update
I received a reply from ABSA after my request, being that I was unable to transact on my account, account shows the money bet says R0.00 available to transact. The reply was incredulous and as follows. Please be advised that you need to contact our ***** department, followed by the contact details. This is beyond ***********.
Absa's replyOfficial
09 Dec 2024, 09:12Dear George
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***5. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***5. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Absa's reply09 Dec 2024, 09:12
Official
Dear George
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***5. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***5. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management