MM
Maphuthego M
1 reviews | Active since Jan 2025
21 Jan 2025, 23:21
Absa! A nightmare!
I was sent an SMS by Mr Calvin Brown regarding the administration of my father’s estate and I have been waiting for his call, whenever I call he is either on another call or out of office and even when I leave my details he does not bother to atleast get back to me! I am so disappointed it seems he is not empathetic to client.
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Replies (2)0
Replies (2)
Absa's replyOfficial
22 Jan 2025, 08:08Dear Maphuthego Maloma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply22 Jan 2025, 08:08
Official
Dear Maphuthego Maloma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's replyOfficial
24 Jan 2025, 12:03 Good day Maphuthego Maloma
We refer to your complaint posted on Hellopeter.
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***6.
Kindly provide our office with the below information by close of business 24 January 2025.
1. ID number of your father.
2. Letter of executorship.
3. ID of executor.
4. Contact details of executor.
5. Copy of the death certificate.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***6.
Kindly provide our office with the below information by close of business 24 January 2025.
1. ID number of your father.
2. Letter of executorship.
3. ID of executor.
4. Contact details of executor.
5. Copy of the death certificate.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
Absa's reply24 Jan 2025, 12:03
Official
Good day Maphuthego Maloma
We refer to your complaint posted on Hellopeter.
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***6.
Kindly provide our office with the below information by close of business 24 January 2025.
1. ID number of your father.
2. Letter of executorship.
3. ID of executor.
4. Contact details of executor.
5. Copy of the death certificate.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***6.
Kindly provide our office with the below information by close of business 24 January 2025.
1. ID number of your father.
2. Letter of executorship.
3. ID of executor.
4. Contact details of executor.
5. Copy of the death certificate.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,