GP
Gregory P
1 reviews | Active since Nov 2012
14 Apr 2021, 07:09
ABSA - A mission to open a bank account
I app**** online for an absa cheque account. It took them weeks to get back to me. I finally received an sms stating that my account is open and I needed to visit a branch. After waiting hours at the branch (because 1 consultant work at a time at the Heidedal Twin City branch) I was told that my account is not yet active and that I am not Fica compliant. I was told that nothing can be done at the branch as I did a online application, I need to wait for a call. After 3 weeks of waiting I finally got a call where I was told everything is fine now and that i need to visit my nearest to collect my card. Again, had to wait 2 hours before being serviced at the Heidedal Twin City branch. The consultant told me to deposit money in the account, after I made the deposit I went back in and was again told I am not Fica compliant. I had to get a proof of residence and finally I was my account is now open and I may start using it. I wanted to use the app to make a payment and to my surprise I cannot because my limits are not set. I now again need to visit a branch to set limits as the app or online banking does not allow me to.
I just started banking with absa and already have so many problems, what about the future? CAN SOMEONE FROM ABSA COMPLETE MY APPLICATION SO I CAN TRANSACT AND USE THE ACCOUNT!!!!!!!
Helpful (0)
Replies (9)0
Replies (9)
Absa's replyOfficial
14 Apr 2021, 09:24Dear Gregory Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Apr 2021, 09:24
Official
Dear Gregory Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
GP
Gregory P's updateReviewer Update
14 Apr 2021, 10:10Dear Rezona,
I tried everything in my power no to sort out this matter telephonically but with no luck. I spoke to the branch manager (Thanelo Mapitse) who told me to visit the branch again for assistance. Why was the limits not set when I opened the account. Now I have to spend 3 hours away from work because your staff didn't do things right the first time.
I tried everything in my power no to sort out this matter telephonically but with no luck. I spoke to the branch manager (Thanelo Mapitse) who told me to visit the branch again for assistance. Why was the limits not set when I opened the account. Now I have to spend 3 hours away from work because your staff didn't do things right the first time.
GP
Gregory P's update14 Apr 2021, 10:10
Reviewer Update
Dear Rezona,
I tried everything in my power no to sort out this matter telephonically but with no luck. I spoke to the branch manager (Thanelo Mapitse) who told me to visit the branch again for assistance. Why was the limits not set when I opened the account. Now I have to spend 3 hours away from work because your staff didn't do things right the first time.
I tried everything in my power no to sort out this matter telephonically but with no luck. I spoke to the branch manager (Thanelo Mapitse) who told me to visit the branch again for assistance. Why was the limits not set when I opened the account. Now I have to spend 3 hours away from work because your staff didn't do things right the first time.
Absa's replyOfficial
14 Apr 2021, 14:27 Dear Gregory Thank you for your posting.
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Apr 2021, 14:27
Official
Dear Gregory Thank you for your posting.
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
GP
Gregory P's updateReviewer Update
15 Apr 2021, 12:28Dear Rozane,
How long does this process take? I am unable to use the account.
How long does this process take? I am unable to use the account.
GP
Gregory P's update15 Apr 2021, 12:28
Reviewer Update
Dear Rozane,
How long does this process take? I am unable to use the account.
How long does this process take? I am unable to use the account.
Absa's replyOfficial
15 Apr 2021, 17:03 Dear Gregory Thank you for your posting.
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply15 Apr 2021, 17:03
Official
Dear Gregory Thank you for your posting.
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
GP
Gregory P's updateReviewer Update
20 Apr 2021, 11:34Hi Rozanne,
Its been 6 days since I posted this complaint and I am still unable to use my absa account. Is this really how it will be? Did I make a mistake joining absa? This is beyond irritating and I wouldn't recommend anyone to join your bank!!!!! I hope the world sees this post!!!!!!
Its been 6 days since I posted this complaint and I am still unable to use my absa account. Is this really how it will be? Did I make a mistake joining absa? This is beyond irritating and I wouldn't recommend anyone to join your bank!!!!! I hope the world sees this post!!!!!!
GP
Gregory P's update20 Apr 2021, 11:34
Reviewer Update
Hi Rozanne,
Its been 6 days since I posted this complaint and I am still unable to use my absa account. Is this really how it will be? Did I make a mistake joining absa? This is beyond irritating and I wouldn't recommend anyone to join your bank!!!!! I hope the world sees this post!!!!!!
Its been 6 days since I posted this complaint and I am still unable to use my absa account. Is this really how it will be? Did I make a mistake joining absa? This is beyond irritating and I wouldn't recommend anyone to join your bank!!!!! I hope the world sees this post!!!!!!
Absa's replyOfficial
20 Apr 2021, 12:32 Dear Gregory Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply20 Apr 2021, 12:32
Official
Dear Gregory Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
GP
Gregory P's updateReviewer Update
20 Apr 2021, 12:49Dear Rezona,
Thank you for getting back to me.
I would greatly appreciate it if you could setup an appointment with myself and the branch manager.
The reason for this request, I have visited your branch twice already just to open this account. From my understanding, the manager mentioned that the limits should have been set by the consultant before I left the branch.
The Heidedal branch is really small, only 3 customers allowed at a time due to covid protocols. You can imagine how long one can que and I have limited time during my lunch as I am employed.
I trust the above motivation for a meeting to be setup between myself and the branch manager will peruse you to assist with my request.
Regards
Thank you for getting back to me.
I would greatly appreciate it if you could setup an appointment with myself and the branch manager.
The reason for this request, I have visited your branch twice already just to open this account. From my understanding, the manager mentioned that the limits should have been set by the consultant before I left the branch.
The Heidedal branch is really small, only 3 customers allowed at a time due to covid protocols. You can imagine how long one can que and I have limited time during my lunch as I am employed.
I trust the above motivation for a meeting to be setup between myself and the branch manager will peruse you to assist with my request.
Regards
GP
Gregory P's update20 Apr 2021, 12:49
Reviewer Update
Dear Rezona,
Thank you for getting back to me.
I would greatly appreciate it if you could setup an appointment with myself and the branch manager.
The reason for this request, I have visited your branch twice already just to open this account. From my understanding, the manager mentioned that the limits should have been set by the consultant before I left the branch.
The Heidedal branch is really small, only 3 customers allowed at a time due to covid protocols. You can imagine how long one can que and I have limited time during my lunch as I am employed.
I trust the above motivation for a meeting to be setup between myself and the branch manager will peruse you to assist with my request.
Regards
Thank you for getting back to me.
I would greatly appreciate it if you could setup an appointment with myself and the branch manager.
The reason for this request, I have visited your branch twice already just to open this account. From my understanding, the manager mentioned that the limits should have been set by the consultant before I left the branch.
The Heidedal branch is really small, only 3 customers allowed at a time due to covid protocols. You can imagine how long one can que and I have limited time during my lunch as I am employed.
I trust the above motivation for a meeting to be setup between myself and the branch manager will peruse you to assist with my request.
Regards
Absa's replyOfficial
21 Apr 2021, 07:43Dear Gregory Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply21 Apr 2021, 07:43
Official
Dear Gregory Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care