ABSA: A matter of Life and Death.

Good day,

What a terrible experience! I have a huge problem, on the 02/08/2024 I was debited -R906.07, on the statement it wrote a JOURNAL DEBIT, of which I never authorized this debit order nor I was notified of this debit on my personal account.

Again on 04/09/2024 I suffered another JOURNAL DEBIT of -R529.85, I quickly consulted a Pietermaritzburg branch, since I was confused, I assumed it's *****, ABSA consultant said "ABSA activated a debit order without my consent, to pay for an Overdraft monthly re-payment. I asked the ABSA consultant to reverse the debit order, I told her that "I will make a reasonable payment arrangement, but I need these funds reversed asap, since I am unemployed & my wife is unemployed, all our accounts are behind, and these funds were for basic living like buying bread". The consultant couldn't reverse the unauthorized debit order.

On the 06/09/2024 I suffered another JOURNAL DEBIT of -R4 566.08, these funds were not even mine to use, "I haven't even paid for my bond account, nor for vehicles account, nor have groceries, my child is on a holiday due to school fees issue and ABSA just takes the funds as how see fit!",

Two debits in one month! not to mention that I'm not advised of this debits nor granted a chance to atleast negotiate a payment plan,

This is wrong! It's *********!

Kindly rectify this situation, asap!

Because going back to the Branch might not end well, I swear to God.