Absa a let down

Item: Absa
Rating: 1
Author: Lyndon R

Made a request with absa bank on the 02/12/2019 iv spoken to countless people telling me nomphumolelo monana is going to call me to finalise up until now there has been no correspondence really changing my view on absa if this is the service from them i will be staying with fnb.

Helpful (0)

Replies (2)

Absa's replyOfficial

06 Dec 2019, 14:16

Dear Lyndon

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Managemen

Best regards,

Absa's reply06 Dec 2019, 14:16

Official

Best regards,

Absa's replyOfficial

06 Dec 2019, 14:21

Dear Lyndon

Please note that i tried calling you twice on your cell phone in order to get details of your complaint for invesigation.
Please provide detailed response of your complaint in order to log an official complaint.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Best regards,

Absa's reply06 Dec 2019, 14:21

Official

Best regards,

Absa a let down

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