Absa a disgusting bank to have credit card with

I have app**** for limit increase for my credit card, was told to submit my copy of payslip and three months bank statements on Tuesday 29 September 2015. I was told its going to take 48 hours for them to give me a feedback regarding my application. Yesterday I called them again checking for the outcomes, was told they still busy processing my application will get the feedback latest today 02 October 2015. Today 02 October 2015, I called them again was shocked when they told me the system is saying they still waiting for my documentation of which yesterday I was told they have received them.. I asked the guy to put me through to the supervisor so that they can explain why am i getting different answers everyday..was put on hold for more than 45 minutes and later my call was cut off. Can anyone from this bank just tell me the outcomes of my application,