LA
Lance A
1 reviews | Active since Aug 2015
25 Jul 2022, 11:58
Absa a disaster!
Absa has become a disaster and it is really sad. I am a private banking client but the service I have been receiving especially from the credit card division ids appalling. They want a client to communicate but they send the same cold, non responsive Nthabiseng to communicate with you and she does nothing to contact you or try to assist. Standard Bank deals with your claims and issues way better. Absa please fix this mess and do NOT send same person to contact me. Private Banking clients at your intuition (as should all clients) receive poor service. Pathetic. p.s this is my 4th review!!!!!
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Replies (4)LA
Lance A's updateReviewer Update
26 Jul 2022, 13:35Good day,
Thank you for the feedback but the same Customer Value Management representative who failed to assist me previously is now once again contacting me. I have no issue with the representative but I in the past the matter was not dealt with satisfactorily and I hereby request someone else to assist me with all due respect.
regards
Thank you for the feedback but the same Customer Value Management representative who failed to assist me previously is now once again contacting me. I have no issue with the representative but I in the past the matter was not dealt with satisfactorily and I hereby request someone else to assist me with all due respect.
regards
LA
Lance A's update26 Jul 2022, 13:35
Reviewer Update
Good day,
Thank you for the feedback but the same Customer Value Management representative who failed to assist me previously is now once again contacting me. I have no issue with the representative but I in the past the matter was not dealt with satisfactorily and I hereby request someone else to assist me with all due respect.
regards
Thank you for the feedback but the same Customer Value Management representative who failed to assist me previously is now once again contacting me. I have no issue with the representative but I in the past the matter was not dealt with satisfactorily and I hereby request someone else to assist me with all due respect.
regards
Absa's replyOfficial
26 Jul 2022, 22:07We request that you respond to the email sent to you.
Absa's reply26 Jul 2022, 22:07
Official
We request that you respond to the email sent to you.
LA
Lance A's updateReviewer Update
26 Jul 2022, 23:57Please provide a different person as requested. It is no use the same person handles client queries. I do acknowledge your reply and response but what is the use the same person handles queries who could not deal with it in the past and as usual Absa threatens client with a reponse or they close the case. It is their way or the highway. This is no way a private client or any client for that matter should be treated. I am glad this is exposed in the open.
LA
Lance A's update26 Jul 2022, 23:57
Reviewer Update
Please provide a different person as requested. It is no use the same person handles client queries. I do acknowledge your reply and response but what is the use the same person handles queries who could not deal with it in the past and as usual Absa threatens client with a reponse or they close the case. It is their way or the highway. This is no way a private client or any client for that matter should be treated. I am glad this is exposed in the open.
Absa's replyOfficial
27 Jul 2022, 10:07Dear Lance
The same process Nthabiseng followed is the same process other specialist managers will follow. If the account is in arrears and transferred to legal we then outsource to collectors to assist with collecting our money. You were provided with the contact numbers of the collectors, hence we are still asking if you did manage to speak to them but no answers are coming from you for months now and you will still receive calls until you make payment arrangements.
The same process Nthabiseng followed is the same process other specialist managers will follow. If the account is in arrears and transferred to legal we then outsource to collectors to assist with collecting our money. You were provided with the contact numbers of the collectors, hence we are still asking if you did manage to speak to them but no answers are coming from you for months now and you will still receive calls until you make payment arrangements.
Absa's reply27 Jul 2022, 10:07
Official
Dear Lance
The same process Nthabiseng followed is the same process other specialist managers will follow. If the account is in arrears and transferred to legal we then outsource to collectors to assist with collecting our money. You were provided with the contact numbers of the collectors, hence we are still asking if you did manage to speak to them but no answers are coming from you for months now and you will still receive calls until you make payment arrangements.
The same process Nthabiseng followed is the same process other specialist managers will follow. If the account is in arrears and transferred to legal we then outsource to collectors to assist with collecting our money. You were provided with the contact numbers of the collectors, hence we are still asking if you did manage to speak to them but no answers are coming from you for months now and you will still receive calls until you make payment arrangements.