ABSA A COMPLETE RIP - CHARGING YOU FOR SOMETHING YOU DO NOT HAVE

MY ABSA CARD EXPIRED AND I WAS SUPPOSED TO GET ANOTHER CARD. USUALLY ABSA WILL SEND AN SMS OR A PHONE CALL INFORMING YOU WHERE TO COLLECT THE CARD. WHAT IS IRRITATING , I HAD THE SAME PROBLEM LAST YEAR , WHERE I LOGGED MY COMPLAINT ON HELLOPETER. I IMMEDIATELY RECEIVED A CALL FROM ABSA, SINCE LAST YEAR I HAVEN'T RECEIVED THE CARD. THERE HAS BEEN NO FOLLOW UP FROM THE CUSTOMER SERVICES DEPARTMENT FROM LAST YEAR FOLLOWING UP TO SEE IF MY CONCERN HAS BEEN ADDRESSED. WHATS EVEN MORE FRUSTRATING, ABSA CHARGES YOU CARD FEES FOR SOMETHING YOU CANNOT USE BECAUSE THEY HAVEN'T MADE AN EFFORT TO DELIVER THE NEW CARD.