ABSA, a bunch of ********!

I was being billed for insurance on my financed vehicle that I did not sign up for or was advised was implemented thus duplicating my existing insurance. I could not understand apart from the every changing prime rate, how my monthly installment had almost doubled.

This was resolved with a refund in which the bank account that the refund was supposed to be refunded to was not confirmed, and by this AIP/ABSA refunded into a closed account. I had made several requests from 2019 to date, to update my correct banking details and this was NEVER done.

Absa refuses to furnish me with confirmation that the refund was successful as it is IMPOSSIBLE that funds can be paid into a closed account, if so it would bounce back within working days.

I had escalated this matter to Leone Engelbrecht and Shanice Engelbrecht in which they were feed limited information thus leaving me in the dark with no further assistance.

I have now resulted into taking this matter up with the Ombudsmen. I cannot be ****** off my hard working money