Absa: A Bunch of *********** Good-for-nothings

My experience with Absa keeps getting worse. Their staff are the most ********, ***********, inefficient people I have ever encountered, and they treat their customers like garbage. Basani Hlungwane needs to be fired. She is the most ********, *********** person I have ever come across, not conducting proper investigations into my complaint, yet she has the gall to insist, with such arrogance, that I did not have my card present on my visit to the branch, a completely baseless claim and a convenient excuse for why the consultant didn't do her job. However, in the same breath, Basani admits that she doesn't have knowledge of what transpired on that visit. Ignorance at its finest! I wonder what I handed over to the consultant when she requested my card if I supposedly didn't have it present. This is the epitome of employee centricity, the complete antithesis of the "customer centricity" Absa purports to uphold. All Absa is good for is covering up the sh**ty jobs their staff do. Basani is absolutely useless at her job. I will be sending a lengthy email to her superiors informing them in detail of my awful experience with her, her inability to do her job and her atrocious customer interaction skills. Furthermore, I will be getting my attorney involved to handle this matter and Basani's false claim that I did not have my card present at the time. Any further communications from Basani will be treated as harassment.