CB
Christa B
1 reviews | Active since Oct 2021
25 Oct 2021, 17:03
ABSA a big disappointment
ABSA deceased estate is a big disappointment. Don't even deseve 1 star at all. They just ignore your emails for days. Not even the money paid for a vehicle is acknowledged. You may not send a letter in Afrikaans as wel.
I paid for the vehicle on 13th of Oct and still waiting for confirmation to collect my vehivle. After many mails..still nothing has been done.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
25 Oct 2021, 19:45Dear Christa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply25 Oct 2021, 19:45
Official
Dear Christa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
25 Oct 2021, 19:52Dear Christa,
Trust you are doing well.
Please be advised that we sent an email to the email address *** requesting additional information. Please reply for us to assist further. Thank you.
Trust you are doing well.
Please be advised that we sent an email to the email address *** requesting additional information. Please reply for us to assist further. Thank you.
Best regards,
Absa's reply25 Oct 2021, 19:52
Official
Dear Christa,
Trust you are doing well.
Please be advised that we sent an email to the email address *** requesting additional information. Please reply for us to assist further. Thank you.
Trust you are doing well.
Please be advised that we sent an email to the email address *** requesting additional information. Please reply for us to assist further. Thank you.
Best regards,
Absa's replyOfficial
26 Oct 2021, 15:52 Dear Christa Botes, We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at end of day 27/10/2021 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received. Looking forward to hearing from you soon.
Best regards,
Absa's reply26 Oct 2021, 15:52
Official
Dear Christa Botes, We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at end of day 27/10/2021 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received. Looking forward to hearing from you soon.
Best regards,