Absa - a bank or Mickey Mouse?

My internet was suspended and I could not do any transactions yesterday. I call the helpline just to be informed that I need to follow the prompt on the sms. Just that. Up to this hour I have still not received the sms. I went into the bank, waited for half an hour to be helped, just to be told that I need to FICA again as I last FICA in 2004. No sms, no warning, no email. Really!!! Just suspend it, with my husband's business that could not pay his rent, his UIF, or any other transactions. I went to the ATM outside the branch. The ATM retained my card because it is apparently expired. There was no expiry date on the card and I had this card for years. What a pathetic bunch of customer services. How can one just suspend an account due to FICA without warning. Talking of customer service - no sorry, the lack of customer services. The staff in the branch looked at me like zombies, and could not understand why I am not a happy person due to no payments to my creditors. Maybe they are used to interest for late or no payments at all. Bank or Mickey Mouse?????