ABSA - A BANK NOT TO BE TRUSTED AND WHO DOESN'T VALUE THEIR CLIENTS

I HAVE PUT IN A COMPLAINED REGARDING SERVICES RECEIVED FROM ABSA CONCERNING MY LIFE INSURANCE CANCELLED BY ABSA WHICH WAS INCLUDED IN MY GOLD BUNDLE...I CONTACTED THE OMBUDSMAN WHICH WAS ACTUALLY NO HELP. AGAIN, ON A DIFFERENT MATTER - I PAID MY CREDIT CARD OFF IN FULL (R6000.00) AND ABSA KEPT HARAZING ME WITH SMS'ES AND NOTICES THAT I MUST PAY MY +- R92.00 CARD FEE. THAT IS AFTER I PAID THE FULL AMOUNT OFF EARLIER THAN I WAS SUPPOSED TO. NON THE LESS, AFTER BEING A LOYAL CLIENT OF FIRST TRUST BANK AND THEN ABSA (STARTING FROM AN AGE OF +- 9YRS, TO NOW 48 YRS OF STICKING AND SUPPORTING ABSA), -I AM FEDUP WITH THIS KIND OF TREATMENT AND DECIDED TO MOVE ALL MY FUNDS OVER TO CAPITEC BANK. I PUT MY COMPLAINTS ALL IN WRITING TO ABSA AND INFORMED THEM OF MY DECISION AND ASKED THEM NUMEROUS TIMES TO NOT PHONE ME BUT SEND ME A BREAKDOWN ON HOW MUCH BANK COSTS WILL BE TO MOVE MY MONEY OVER FROM ABSA TO CAPITEC. THAT WAS DURING LAST WEEK. I DID NOT GET ANY FEEDBACK BACK FROM THEM BUT ONLY PHONE CALLS AFTER I WROTE TO THEM NO PHONE CALLS AS I WANT ALL INFORMATION IN WRITING - I DON'T TRUST ANYTHING THAT ABSA HAS TO SAY OVER THE PHONE OR ACTUALLY IN ANY OTHER WAY....BUT I NEED TO GET INFO ON BANK CHARGES TO TRANSFER MY MONEY SO THAT I CAN PLAN AND SEE WHAT WAY WILL BE THE BEST FOR ME TO TRANSFER MONEY - ONCE OFF OR BIT BY BIT? STILL UP TO TODAY, -I KEEP ON RECEIVING PHONE CALLS FROM ABSA!!!!! STOP PHONING ME AND DO WHAT I ASKED AND THAT IS TO PROVIDE ME WITH INFORMATION ON BANK COSTS TO TRANSFER ALL MY MONEY FROM ABSA TO CAPITEC. I ALSO ASKED FOR CONFIRMATION THAT MY CREDIT CARD WAS CANCELLED AFTER I PAID FULL AMOUNT OFF. NOTHING YET RECEIVED. AFTER MY ISSUE WITH THEM JUST CANCELLING A BENEFIT LIKE LIFE COVER FROM MY GOLD BUNDLE - I DON'T TRUST ANYTHING THEY SAY ANYMORE AND I WANT INFORMATION IN WRITING PER EMAIL PROVIDED TO THEM CLEARLY IN MY MAIL. JUST GET THIS DONE PLEASE!!!!!!!!! I WARNED ABSA I AM NOT GOING TO PAY A SINGLE CENT FURTHER ON MY CREDIT CARD AS I TOLD THEM I WANT PROOF OF CANCELLATION OF CARD AND STILL WAITING FOR A COSTS BREAKDOWN ON BANK FEES TO TRANSFER MY MONEY. I HONESTLY WISH I NEVER WAISTED +-38 YEARS OF MY LIFE INVESTING MONEY AT ABSA BANK - THEY DON'T HAVE ANY IDEA HOW TO TRUST CUSTOMERS OR TRY TO ASSIST THEM IN DECENT WAY. NOT EVEN TALKING ABOUT KEEPING THEIR WORD WHEN YOU OPEN AN ACCOUNT AND THEY GIVE YOU BENEFIT ON SUCH ACCOUNT. I WILL RATHER MOVE TO A BANK THAT TREATS ME GOOD WHEN I GO TO THEIR BRANCH IN BRITS, VALUE ME AS CUSTOMER AND MY MONEY INVESTED WITH THEM. I AM DONE WITH ABSA. FROM UNFRIENDLY SERVICES AT BRITS ABSA BRANCH UP TO ONLINE OR GETTING PROPER FEEDBACK IN WRITING AS I REQUESTED!!