1 reviews | Active since Jul 2016

09 Apr 2020, 13:20

ABSA a bank decline

Absa is the worst bank,since December 2019 i have had problems with them, initially it was about my debit order coming off twice in one month.This was sorted and was told my debit order would be the last day of each month,however it comes off each month on the 29th and the 31st i would get a message telling me my debit is due. Then after speaking to Lebo at Specialist Case Manager: Resolve Complaints. suddenly 1 month the debit order was not taken off, somewhere in the region of R960. As i dont sit and watch what goes off or not, because i am a pensioner of 66. The following month i received a message to say i am in arrears, my record is always clean,now as a fault on ABSA,s side my record was *****ed. When receiving the complaint of non payment i agreed to pay R1100 until the deficit was alleviated, however i keep getting irritating messages to say i am in arrears lately of R734.66. But my debit orders now do go off at R1100, until the arrears are gone. Looks like someone somewhere at ABSA needs an awakening. Hopefully the CEO or someone with sense will sort out the mess that THEY made. I would not recommend Absa to anyone, I have left them and now use FNB and STD bank after being with Absa since 1976, because they cannot rectify their own mistakes.

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Replies (1)
Absa
Absa's reply09 Apr 2020, 14:30
Official
Dear Andy Langley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care

Best regards,