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Elroy V

1 reviews | Active since Sept 2023

03 Sept 2026, 13:14

ABSA *****

My cellphone was ****** on the 27/08/26 as I was travelling home from work later that same day there was *****ulent transactions on my Absa account I called the ***** dept and my accounts was blocked. The amount involved was in an uncleared account. I proceeded to have my cellphone blocked and changed my cell number made my way to the bank to get a new card. On Tuesday the funds that was in the uncleared account was moved and cleared without any authorisation and on top of that I was charged a fee for all the *****ulent transactions not only that the amount ****** has left me out of pocket to pay my bond and I am now being charged for a penalty for everytime I miss the payment? I am stunned that the bank has not made any contact with the exception of an automated email which states that an agent will contact me in 48hrs this happened last Thursday and I am still waiting for the agent to make contact? There is zero empathy from ABSA and they continue to add on charges after I have fallen victim to *****ulent activity on a bank account that should have been “secure”? The fact that ********s are able to access a “secure” bank account that has both facial recognition and a pin as well as an authentication process could have been *****ulently accessed is beyond me. As a client I feel like the victim I am unable to honour my responsibilities because of this and Absa could care less about how they resolve this incident. I am still waiting for a reply to my numerous emails.

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EV
Elroy V's update08 Sept 2026, 08:58
Reviewer Update
So I would like to share or update my review of my experience with Absa after the initial review 03/09/2026 I logged. I received a call at 14:26 from the Specialist Manager only to have to explain everything again and I was then told that my case will be expedited so I thought? I heard nothing on Friday and sent an email at 13:20 expecting that the expedited case would have progressed I received absolutely no response. Now my frustration is that no updates was give after I have explained that my bond has to be paid and that I was being charged penalties for not having the funds available and the fact that Absa has a automated reply that states that a agent will make contact within 48 hrs? I have logged this ***** case on the 27/08/2026 heard nothing for a week and then received a call that my case will be expedited? I sent a follow up email on the 07/09/2026 and received a reply on email stating that I require an affidavit to get the ***** case to move forward???? Why was this not communicated I had to send a follow up email to get this response???? If I had not sent a follow up email requesting an update this case would have gone cold? I rep**** stating that the case number and statement have been given at SAPS and I would now have to make my way back to the police station for an affidavit which I could have done if Absa communicated this when the initial ***** case was logged??? I have now sent the affidavit on email and received a reply that this will be forwarded to the ***** department I have been waiting for this matter to be resolved since logging it on the 27/08/2026? I have not received any communication wrt my credit card being delivered either so I have to make an effort to find out about this as well. ABSA is pathetic to say the least they have no empathy for the clients and have no intention of assisting I am actually embarrassed to mention the fact that I bank with Absa. How is it possible that a ***** case takes this long to resolve it has been almost 2 weeks. And what makes it worse is that I am having to constantly follow as they just don’t care!!!!