ABSA *****

On 14 February I noticed transactions on my card and put a stop to it via the app and went into the bank on Monday to query the issue The first branch I had visited was the absa bank in Chatsworth Center Durban Chatsworth and was told to speak to the ***** department to report those transactions and I was then told I will be issued with a new card which I did not take but went to another branch to get some assistance there as I felt nothing has been done. At the absa bank Pinetown branch I was also told to speak to the ***** department and ask them to remove what I was told were tokens on my card . Then report those transactions and get an affidavit made but during that time an investigation will take place .i did not receive much assistance at both branches and was told to speak to someone on the phone instead. My issue is that for all the transactions that took place had additional fees which did not go through and when I had closed the account and opened a new one , the amount I deposited differed from my balance cos of those outstanding charges and I ask the bank why and I do not get a straight answer cos I did not make those transactions to start of . I did not receive any notifications from my app or sms for any transactions I did not get assistance at both branches

Yesterday the 18 February this happen again where these transactions were made and I was not notified.i have now closed the card and await further investigation