LL
Lee-marvin Lawrence

1 reviews | Active since Oct 2020

05 Oct 2020, 21:19

Absa

iv e setlled and closed my cheque account with Absa on the 2020-07-01 however MBD attorneys still calls me for and says that my absa cheque account has an outstanding ive been to Absa bank Branch in Long Beach Mall numerous times because i work in Sunvalley and because i cant afford to take off and go to Plumstead Branch and all they are saying is" sorry for the inconveniance" on their systems they can see my account is closed and paid up so my question to them is why was my info given to MBD attorneys because now im being harrased for an error done by Absa and for an account that i paid up and what makes it worst is that i have the paid up letter and proof of payment with me it was sent to the respective branch ....Absa has really dissapointed me with its bad service all they can do is just give me a Reference C-***4

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Replies (1)
Absa
Absa's reply06 Oct 2020, 10:57
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,