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Tebello T

1 reviews | Active since Nov 2020

04 May 2023, 11:14

ABSA

MY MOTHER MADE AN EFT OF R5000 TO TYMEBANK AND SWAPPED THE LAST TWO DIGITS .WHICH MAKES THE ACCOUNT NUMBER TO BE WRONG .SHE REALIZED A DAY LATER WHEN THE PERSON DID NOT RECEIVE HER MONEY AND MADE HER WAY TO THE BANK.

NOW THE PROBLEM IS HOW CAN THEY CHECK IF THAT MONEY HAD BEEN WITHDRAWN BY THE RECIPIENT BECAUSE THE CONSULTANT AT ABSA SAID THERE IS NO WAY TO REVERSE A EFT A DAY AFTER .THEY NEED CONSENT FROM THE RECIPIENT BECAUSE THEY MIGHT HAVE WITHDRAWN IT

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Replies (1)
Absa
Absa's reply04 May 2023, 12:18
Official
Dear Tebello Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayAbsa Bank Group Customer Care