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LM
LINNERT M

1 reviews | Active since Oct 2009

28 Dec 2023, 09:08

Absa! ******

Absa vehicle finance debited my account on the 14 of December and they debit again on the 27th December. Now the bank say they will charge me for a reversal! Why did you debit twice in the first place ? From now on i will be paying you cash because you are messing my profile with my bank

0
Replies (7)
Absa
Absa's reply28 Dec 2023, 09:56
Official
Dear Linnert Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.  The reference number for your complaint is C-***6. Regards Pravesh Bejay Customer Value Management 
LM
LINNERT M's update28 Dec 2023, 10:05
Reviewer Update
Thank you
LM
LINNERT M's update28 Dec 2023, 12:19
Reviewer Update
Thank you do much Pravesh
LM
LINNERT M's update29 Dec 2023, 11:01
Reviewer Update
Thank you so much Pravesh for solving my query in less than 24hrs! You have revived my confidence in Absa again after my frustration. Thank you sooo much! Im a happy customer
Absa
Absa's reply29 Dec 2023, 11:56
Official
Dear Linnert

Thank you for the positive feedback, much appreciated.

 Regards Pravesh Bejay Customer Value Management 
LM
LINNERT M's update06 Jan 2024, 08:17
Reviewer Update
Morning. I keep getting sms saying i have missed a payment on my vehicle finance account. Which payment dod i miss?
Absa
Absa's reply08 Jan 2024, 09:30
Official
Dear Linnert Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayCustomer Value Management